19-20 May 2026 | Mexico City

Programme

Tuesday, 19 May 2026

Paving the Way to New Heights

07.30
Guided Store Tour of Liverpool Polanco
09.00

Welcome Coffee / Tea in Foyer at Hyatt Regency Polanco

 Registration Desk open

10.00
IGDS WDSS 2026
Welcome Address & Opening

André Maeder, IGDS President & CEO of Selfridges, UK
Carlos Marín Rangel, CEO of Liverpool, Mexico

10.10
Opening Session : Customer Trends & Observation
  • Winning the 2030 Consumer
    Karen Lellouche Tordjman, Managing Director & Senior Partner of Boston Consulting Group, Mexico
10.30
Session 1 - Deploying Unified Commerce Strategies
  • A Unified Strategic Approach
    Carlos Marín Rangel, CEO of Liverpool, Mexico
  • Transforming Iconic American Brands
    Eric Chan, Chief Business & Strategy Officer of Gap Inc., USA
  • Newness is Everywhere
    Neil Clifford, CEO of Kurt Geiger, UK
12.00

Networking Lunch

13.00
Session 2 - AI Powered Tools for Retailers 
  • Turning Cultural Relevance into Commercial Impact
    Jamie Salter, Founder & CEO of Authentic Brands Group, USA
  • Supply Chain Innovations Today & Beyond
    Antonio Arranz, CEO of DHL Express, Mexico
  • Commonsense AI for Driving Stores' Bottom Line
    Jason Morris, CTIO of Nordstrom, USA
    Dr Nasrin Mostafazadeh, Co-Founder & CEO of Verneek, USA
    Philippe Schaus, former CEO of DFS Group & Moët Hennessy, Luxemburg
14.30
Panel Discussion
  • George Abbott, Head of EMEA & APAC Oura Ring, UK
  • Julius Carrell, Head of Global Sales & Marketing of Enactor, UK
  • Thomas Masicek, SVP Security at T-Systems International, Austria
  • Alonso Yañez, VP Consumer & Retail Sector, LATAM Norte, Capgemini, Mexico
15.15

Networking Break

15.45
Session 3 - Scaling Mexican Brands to the World
  • Building a Brand the World Loves
    Horacio Fernández, CEO of Tajín Industries, Mexico
  • Crafting the Future of Luxury Tequila
    Bertha González Nieves, Founder & CEO of Casa Dragones, Mexico
17.00

Closing Day 1

19.00
Official Dinner

Welcome Cocktail followed by the Official Dinner & Award Ceremony 

21.00
After-Dinner Lounge
Wednesday, 20 May 2026

Paving the Way to New Heights

07.00

Networking Breakfast

Registration Desk Opens

08.00
Session 4 - Future of the Fashion Market 
  • After The Mid-Market Squeeze
    Dr Achim Berg, Founder & Managing Director of FashionSIGHTS, Germany
  • Heritage as a Competitive Advantage
    Andrea Dini, CEO of Paul & Shark, Italy
  • The Importance of Discovery
    Sam Lobban, CEO of Thom Browne, USA
09.30

Networking Break

10.00
Session 5 - Customer Loyalty & Trust
  • From Seeding to Selling
    Vivian Zhu, Director Global Partnerships & Development of Xiaohongshu, China
  • How Trust,Loyalty & Engagement Drive Growth
    Juan Luis Taverne, CEO of Paris Department Store, Chile
  • Designing Extraordinary Experiences
    Dr Andrés Conesa Labastida, CEO of Aeroméxico, Mexico
11.30

Networking Break

12.15
Session 6 - Building Teams & Workforce with Talents
  • Succession : The Most Delicate Phase of a Business
    Dimas Gimeno, Founder & CEO of WOW Concept, Spain
  • Why CXO Succession Has Become a Strategic Risk
    Dr Stephan Buchner, Senior Partner at Egon Zehnder, Germany
    Brent Magnuson, Senior Partner at Egon Zehnder, USA
13.15
Session 7 - Creating Exciting Spaces & Moments
  • Crafting Memorable Experiences Beyond Retail
    Eléonore de Boysson, CEO of El Palacio de Hierro, Mexico
  • The Radical Experience
    Jacques Demont, CEO of Devialet, France
  • The Relentless Reinvention of Retail
    Jo Horgan AM, Founder & Co-CEO of MECCA Brands, Australia
14.45
Wrap-up & Announcement
15.00
Closing
Thursday, 21 May 2026

Paving the Way to New Heights

Visit to Liverpool PLAN in Jilotepec 

PLAN (or Arco Norte Logistics Platform) is the largest and most modern logistics and distribution center of Central - and South America owned by El Puerto de Liverpool. The visit will comprise management presentations, discussions and guided tours (More details on the PLAN page).

07:15

Meet in hotel lobby for departure to PLAN

07:30

Depart for PLAN

11:30

End of visit / Departure to Hyatt hotel 
(lunch box in coach) 

13:00

Arrival at Hotel 

Participats that have registered for WDSS 2026, can add on an optional visit to PLAN at a modest cost contribution.

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